FAQ

Is your seafood fresh or frozen?
Our seafood is always frozen for quality and year-round availability. Fresh seafood has a short shelf life and degrades quickly if not properly stored. By freezing seafood immediately after it’s harvested, freshness and quality are locked in and you can enjoy seasonal favorites any time of the year!

Are the fillets boneless?
We do our best to remove bones. However, it is possible, but rare, that some fillets may still contain bones.

How do I place an order?
Visit our Home Delivery page to view all of the available seafood products. Add at least 5 trays to your cart (you can mix and match products!) and click “checkout” when you’re ready. You’ll need to create an account to complete the checkout process. 

When does my order ship?
We ship via UPS on Monday, Tuesday, and Wednesday. Once shipped, your order will arrive in 1-2 days. 

How is my order packed? 
To keep your seafood cold while in transit, it ships with dry ice that is separated by cardboard and paper and/or bubble wrap. We do not recommend handling dry ice. If any dry ice remains, simply place the box in a well-ventilated area or outside until it has completely evaporated. 

Do I need to be home when my order is delivered?
You do not need to be home to accept the delivery, but you will want to place your seafood in the refrigerator or freezer as soon as possible.

What is your return and refund policy? 
We want you to be completely satisfied with the quality of our products. Should you receive damaged or inedible seafood, we will provide store credit in the amount paid for the product. To request a credit, contact us at homedelivery@wildfishdirect.com within 7 days of receipt of products. Please include your order number and a clear description and photographs of the problem. We are unable to accept returns on perishable goods, so please do not send your purchase back to us.

What is 10K OTR? 
Our frozen seafood products are packaged in a special plastic film with a guaranteed oxygen transmission rate (OTR). This packaging prevents Botulinum neurotoxin produced by the bacterium Clostridium botulinum. C. botulinum is an anaerobic bacterium, meaning it can grow in low oxygen conditions. Breathable packaging, like 10K OTR, prevents its growth by allowing oxygen to permeate the film. The film also increases shelf life, reduces freezer burn, and provides an unobstructed view of the product.

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